Bookings should be made at least 30 days before the commencement of a course.
Payment is required at the time of booking. No place on a course will be reserved prior to payment. HaulMark Transport Training reserves the right through non – payment by the customer prior to the course to cancel the booking and offer the place elsewhere. Cheques accompanying booking should be made payable to HaulMark Transport Training. HaulMark Transport Training may at its own discretion issue an invoice stating payment terms.
CANCELLATION & VARIATION
Cancellation by the customer of a booking over 28 days prior to the commencement of a course will incur a zero charge (except for any services or products supplied and paid for by HaulMark Transport Training Services such as exam fees etc).
Cancellation by the customer of a booking within 28 days prior to the commencement of a course will incur a charge of 25% of the total course fee.
Cancellation by the customer of a booking within 7 days prior to the commencement of a course will incur a charge of 50% of the total course fee.
Cancellation by the customer will only be deemed to have been accepted if in writing, either by email or post AND have been acknowledged at the time by HaulMark Transport Training. Substitution of course delegates, subject to examinations board criteria, will be accepted upon reasonable notice being received. The original booking and fee will be deemed to be accepted.
Any variations to the booking i.e. course dates, time of attendance etc, made by HaulMark Transport Training will be notified to the customer. HaulMark Transport Training will make every effort to ensure that the original instructions are complied with. In the event of cancellation of a course by HaulMark Transport Training every effort will be made to offer a suitable alternative. All incidents and actions including any money refunds are dealt with promptly and fairly within HaulMark Transport Trainings’ Quality Management System.
Every effort is made to ensure that the instructions, hand outs and course materials are true and correct at the time they are given but HaulMark Transport Training does not accept any responsibility for any errors or omissions.
Any delegate attending HaulMark Transport Trainings’ premises or those of a sub-contractor, including vehicles, are required to adhere to any notices or instructions given to them by HaulMark Transport Training or sub-contractors’ staff. HaulMark Transport Training does not accept responsibility for personal belongings or vehicles left on the premises.
Unless specific arrangements are made for course refreshments by HaulMark Transport Training refreshments during the course will be the delegates responsibility.
Where external examinations are involved, and the delegate for enrolment has supplied details, HaulMark Transport Training cannot accept any responsibility for the accuracy if a dispute should arise with the examinations body.
It is important that adequate provision is made to ensure that drivers attending courses are able to comply with the rest requirements laid down in Drivers Hours Regulations.
These terms and conditions are binding upon acceptance of the confirmation of booking and no variation may be made without a specific agreement with HaulMark Transport Training.